Returns and Exchanges
Customer Service Center Toll Free: (888) 891-4689
Hours: M-F 8am – 5pm, Pacific Standard Time (PST)
Will call pick up hours: M-F 9am – 3pm (Order must be placed by 2pm PST)
To request a return or exchange, please fill out the following form:
We stand behind the quality of everything we sell and hope you are happy with your product. SkyBound products are warranted to the original owner against manufacturing defects in material and workmanship. We call this our SKYBOUND LOYALTY GUARANTEE. Please see our warranty policy for details. If you are not fully satisfied with your SkyBound Purchase, you can return it for a full refund within 60 days of Purchase.
Here’s what you need to know:
- 60 day easy return policy on all SkyBound products.
- Product must be in original saleable condition with any included accessories.
- Customers are responsible for Return Shipping.
Currently we are not able provide exchanges to our customers. If you ordered the wrong item and need to exchange it, you will have to return the item for a refund and repurchase the correct item.
Easy Returns Process
Option 1: Log into your account where you originally purchased your product and request a return. Your request will be processed with 48 hours and email you an RMA number and return instructions.
Option 2: Visit SkyBound USA or Trampoline Parts Center and fill out our return request form located top left-hand side of our website. Your request will be processed with 48 hours and email you an RMA number and return instructions.
We strive to ship your order out as quickly as possible, because of this there is a short window in canceling or making changes to an order. We will make every effort to accommodate changes to or cancellations of orders that have not yet processed, however, we are unable to cancel or change an order once it has been shipped.
Option 1: Log in to your account where you originally purchased your product (i.e. Amazon, eBay, etc.) and request to cancel your order.
Option 2: Email us directly with your name and order number or give us a call at 888-891-4689.
Corrections of Errors and Inaccuracies
The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it for a full refund.